Returns Policy....

*We advise you to check our "Frequently asked questions" section before returning goods, as charges apply to goods returned with no fault.

Before product is returned to TSionline.co.uk please download a (RMA) Return Merchandise Authorization form .

All the information on the request form must be completely filled out and emailed back to the returns dept in order to obtain an RMA number.

RMA numbers are valid for 15 days from the date of issue. RMA numbers must be written on the outside of the shipping carton. Please use a copy of the RMA form as a packing list and include it in the box with your return. Any returned packages that do not clearly display a valid RMA number will be refused, as will packages received over 15 days from RMA issue date.

All customers are responsible for freight charges associated with the return of products as well as the proper packaging of the items to avoid product damage during shipping.

We strongly recommend the package you are returning is fully insured. We suggest you use a service that can provide “proof of delivery”. TSionline.co.uk will not be liable for items lost or damaged in transit.

Returned items must be (Undamaged) in original packaging, with all original boxes, packing materials, manuals, blank warranty cards, all other accessories however small and documentation provided by the manufacturer.

Any RMAs returned found to be modified, altered, tampered with or not to be defective will incur a £20 +VAT testing charge plus return shipping costs. This must be paid before the product is returned to you.

Any RMAs returned deemed defective due to customer misuse will also incur a £20 +VAT testing charge plus return shipping costs.

Any returned products with items missing, the items missing will be charged to the customer.

Damaged or defective goods

You should inspect your goods immediately upon delivery for defects, damages or shortage.

If you find any defects or damages you must:

Inform us within 2 days and we will arrange for the collection of your goods. It will be your responsibility to inform us within 2 days from delivery.

Inform us by :

• e-mail to info@TSionline.co.uk
• Call Us on 01952 204266
• In Writing at: TSi Technologies Limited, TSi House, Stafford Park 1, Telford, Shropshire, TF3 3BD, United Kingdom.

• Make a note on the carriers delivery consignment note that the goods were "DAMAGED"
• You must also Take photo evidence of both the damaged box & any damage to products within

Warranties, on all items, are RTB (Return to Base) excluding items damaged in transit, (these will be replaced at no cost to you).

Please note images used on our web site are for illustration purposes only and may differ from actual products received. Click here to download our RMA Form!

*Please complete and email to info@tsionline.co.uk