Frequently Asked Questions....

Returns FAQs:

• I have been sent the wrong item, how do I report this?
• What happens if I receive my order and it is damaged, or there are items missing?
• I sent a product back for replacement. How long will it take until I get my new item?
• What is the Time Limitation for Notification of Claims?
• How do I return a product to Tsionline.co.uk for replacement / refund?

I have been sent the wrong item, how do I report this?

Simply email our returns dept and they will arrange for a collection of the goods and find out what happened to your original order.

( Top )

What happens if I receive my order and it is damaged, or there are items missing?

First you should always try to check the goods before you sign for receipt of goods, if however you did not, and later realize goods are damaged or missing contact the returns dept immediately.

( Top )

I sent a product back for replacement. How long will it take until I get my new item?

You should receive a replacement within 10 workings days from the date we receive it - presuming the item is in stock.

( Top )

What is the Time Limitation for Notification of Claims?

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 2 days from delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied immediately from delivery and we will advise you of the correct procedure for rectifying this.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

Contact the returns dept for all of the above cases.

( Top )

How do I return a product to Tsionline.co.uk for replacement / refund?

Simply contact our returns dept Here.

( Top )