Frequently Asked Questions....

Delivery FAQs:

• I placed an order, when can I expect delivery?
• If I order more then 1 item, do you ship them together?
• How much will delivery cost?
• Where do you deliver?
• Can you deliver to a different address?
• Can I arrange a delivery time?
• What happens if I am unable to check the contents of my goods at point of delivery?
• What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?
• If I am not home when the courier tries to deliver my order what happens to it?
• Is my delivery insured during shipment?
• If I place an order and something is out of stock what happens to the rest of my order?
• Can I track my order?

I placed an order, when can I expect delivery?

We have a standard delivery of 1-3 working days with all orders placed, this is because every item is tested before leaving our warehouse. This means if you place an order on Monday, your goods should arrive, at the latest, Thursday. We are of course continuously working towards cutting the delivery time down. Some items are built to order and these can take several weeks for delivery, you will always be contacted when we cant deliver to you within a few days of your order.

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If I order more then 1 item, do you ship them together?

Yes, all items on the same order will be shipped together as 1 delivery. If this is impossible you will be contacted before we dispatch your items.

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How much will delivery cost?

Delivery is calculated by the weight of the items you have ordered. see our shipping info for an approximate guide. However all orders over £99.00 come with *free delivery!!
* End users only, not applicable for trade customers

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Where do you deliver?

We currently deliver to the United Kingdom and Ireland.

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Can you deliver to a different address?

We can deliver to a separate address that you state when placing your order, However due to the risk of fraudulent orders we will only ship if the billing address you enter while ordering is a verified address associated with your credit/debit card account.
It is vital that the billing address you enter matches the address that your credit/debit card company sends your statement. If this is not the case your items will not be delivered until we are satisfied the order isn't fraudulent.

If you have recently changed address be sure to notify your credit/debit card company ASAP.

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Can I arrange a delivery time?

No, sorry but we do not specify delivery times, deliveries can be made any time during the working day completely at the discretion of our courier.

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What happens if I am unable to check the contents of my goods at point of delivery?

Please make a note when signing for receipt of the goods as "UNCHECKED". If you do not do this it may void any warranty claims in the future.

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What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?

If you are unable to accept receipt of goods for any reason, the courier will leave a posted message and the goods will be held at the couriers depot for a further 5 days where you can arrange (directly with the courier) to collect or have them re-delivered.

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If I am not home when the courier tries to deliver my order what happens to it?

If you are unable to accept receipt of goods for any reason, the courier will leave a posted message and the goods will be held at the couriers depot for a further 5 days where you can arrange (directly with the courier) to collect or have them re-delivered.

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Is my delivery insured during shipment?

All Deliveries from our warehouse are fully insured.

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If I place an order and something is out of stock what happens to the rest of my order?

If you place an order and one or more items are not in stock, unfortunately we will hold the entire order until we are able to ship all the products. However, if we feel the delivery time for the "out of stock" item is too long we will contact you with other options.

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Can I track my order?

When your order has been placed, you will automatically be informed by email of your order status. In this email you will also be given a tracking number, that you can input into our couriers website and track your items. This can also be done from within our website at the order status page.

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