Delivery Policy....

DELIVERY POLICY

Delivery fees
Delivery fees vary due to different sizes, weights and shapes of products. You will be advised of the relevant shipping and handling charge when you place your order.

Delivery times
The majority of orders with Tsionline.co.uk are dispatched within 1-3 days due to testing, but this may vary on the odd occasion i.e. if your item isn't in stock, however you will be contacted if this is the case.

Any order that you place with us will be dispatched together.

Our warehouse dispatch times are 9:00-3:30 Monday-Friday. If an order is placed over a weekend you can expect to receive it from Thursday.

Unfortunately we cannot specify a timed delivery. However you may contact the couriers once the order has been dispatched and ask them for an approximate delivery time, but there are no guarantees.

What happens if you are not in?
If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or it may be possible to pick the order up from the local depot. Please confirm this with the courier first, identification will be required on request. The couriers will hold goods for up to five days before returning the goods back to us.

Signing for Goods

If you are unable to check the contents of the package at time of delivery please sign for the goods as “unchecked”. Failure to do so may affect any warranty claims you make thereafter.

It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.

It is your responsibility to notify us of any incorrect goods supplied immediately from delivery and we will advise you of the correct procedure for rectifying this.

We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date.

Damaged or defective goods

You should inspect your goods immediately upon delivery for defects, damages or shortage.

If you find any defects or damages you must:

• Inform us within 2 days and we will arrange for the collection of your goods. It will be your responsibility to inform us within 2 days from delivery.

Inform us by :

• e-mail to info@TSionline.co.uk
• Call Us on 01952 204266
• In Writing at: TSi Technologies Limited, TSi House, Stafford Park 1, Telford, Shropshire, TF3 3BD, United Kingdom.

• Make a note on the carriers delivery consignment note that the goods were "DAMAGED"
• You must also Take photo evidence of both the damaged box & any damage to products within

Warranties, on all items, are RTB (Return to Base) excluding items damaged in transit, (these will be replaced at no cost to you).

Please note images used on our web site are for illustration purposes only and may differ from actual products received.